FAQ
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Helpdesk Hours: Monday to Friday, 7am to 3pm

Any other questions?
Email our team and we will get back to you as soon as possible.
At MOVA, we carefully prepare each order. Processing time is generally 1 to 3 business days before shipping. Once your order has shipped, you will receive a confirmation email with your tracking number to track each step of the delivery.
Delivery times vary depending on your location and the option you choose. Orders typically ship within 1 to 3 business days , and are delivered within 3 to 10 business days, depending on your location. You will receive a tracking number as soon as your package ships.
At MOVA, you have up to 14 days after receiving your order to change your mind. Items must be unworn, unwashed , and in their original packaging . Some exceptions may apply. See our dedicated page for full details.
Check out our size guide for accurate measurements and fitting tips. And if you're still unsure, our team is here to help. Contact us and we'll be happy to help.
At MOVA, our clothing is available in sizes S to L (depending on the model), so everyone can find the perfect fit. Consult our size guide for precise measurements and easily choose the one that fits you best.